FREQUENTLY ASKED QUESTIONS
HOW TO BOOK YOUR TRIP WITH US?
Choose a trip and send us your request by using our contact form or creating a booking request on the tour page. You can also simply send an email to our email address: firstname.lastname@example.org.
The booking process for the trip is completed after deposit payment is made. If the flight is booked through us, the deposit is EUR 500; in addition to the travel price. Otherwise, the amount of the deposit is 30% of the travel price.
The remaining payment of the travel price depends on the agreement you have done with us. In any case; it must be paid at the latest on the day of arrival at the destination.
If you book the flight by yourself, you have to give us your flight details at least 10 days before your arrival. Otherwise, we do not guarantee the airport transfer on arrival.
For individual group trips, the prices of the trips and terms of payment apply depending on the agreement.
To book a trip with us you have to be of legal age, at least 18 years. Children under the age of 18 can only take part in our tours when they are accompanied by an adult.
Once we accept and confirm a booking, the tour starts. If the minimum number of participants is not reached, we take the risk and conduct the tour anyway. (Major incidents such as catastrophes, pandemics, war, strikes etc. are exceptional situations.)
HALF DOUBLE ROOM AND EVENTUAL ADDITIONAL CHARGES
The prices are based per person in double rooms. You can join the tour as a couple or alone and share the room with a same-sex person. If you would like to have a room/tent alone, you should inform us during your booking. You will have to pay a single supplement. If you book half a double and there is no room partner for you, we will charge you with the single room/tent surcharge.
CONDITIONS OF CANCELLATION
If you cancel your booking without a reason related to us, we reserve the deposit you made. If the cancellation is due to the health problems, you have to provide an official medical report that shows your condition so that we can refund the full price. However, if the flight is booked through us, the full travel price will only be refunded if the flight can be cancelled free of charge (depending on the price class of the flight booked).
In the case of a no-show at the airport on arrival without notice, no repayments will be made by us.
WHEN YOU ARE CHOOSING THE TOUR
You should carefully read the conditions, requirements, and the level of difficulty about the tour. If you are unsure, please let us know and we will be happy to assist you.
IF YOU HAVE ALREADY BOOKED A TOUR PACKAGE
You will receive a list of necessary equipment and gear for each trip that you should check beforehand. If you have questions regarding this preparation process, we will be happy to advise you.
After booking the trip, you should check and make sure of the validity of your ID card/passport, it should be valid for at least 6 years. This is general information that includes all countries, however; there are exceptions such as i.e. that German ID cards or passports with a shorter period of validity are accepted. You are welcome to request information from us, but the shortest way is to learn the details is through the Ministry of Foreign Affairs of the Turkish Republic at the address: www.mfa.gov.tr.
You are welcome to ask us whether you need a visa or not. If you need it, you can get an online visa at www.evisa.gov.tr.
We recommend you take out a travel cancellation insurance. You can do this at any travel agency in your country. If they require a booking confirmation that proves the travel price, contact us and we will send it to you. You should also have a foreign health insurance policy, which may also include rescue operation.
The itinerary of our trips, unless previously announced and agreed, is identical to the one on our website advertisement or the documents we have sent you. The change in the course of a trip can only be made a.) In the event of force majeure, b.) By agreement with the entire group (provided that no noticeable service is cancelled). In the event of changes in which additional costs arise, a special agreement is required on spot.
ADDITIONAL REQUESTS OR CHANGES ON SPOT
Additional requests such as re-booking, changing a room category, etc. must be paid on-site if additional costs arise.
BEHAVIOUR IN THE GROUP
If you have booked a group trip, you are accepting in advance that you are part of the group and travel with the group. Individual behaviour that endangers the course of the trip or gives disturbances to other members of the group is strictly prohibited. The tour guide/mountain guide has the authority to warn you, and even leave the group in extreme cases.
RULES IN CAMPS
The rules in tent camps are determined by our cooks and tour/mountain guides, and every group member must obey them.